Refund Policy

In this section

1. Exchange Your Item
2. Amend Your Order
3. Cancel Your Order
4. General Refunds
5. Refunds For Custom Items
6. Extended Christmas Returns Policy

We offer a no quibbles return policy on all items purchased from taviactive.uk. We want all our customers to fall in love with their chosen items. However, if you're unhappy with your purchase, please let us know as soon as possible and return within 30 days of purchase.

All returned items must be unused and in their original condition with garment tags attached. All clothing must be in their original cellophane and/or wrappers for returns to be accepted. If any products have been removed from their wrapper, we are unable to accept a return.

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. Please note: If you paid for shipping on the website, this is non refundable when returning item(s). The refund you will receive will be for the returned item(s) only. Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.

The returns address for all returns is - Tavi Active UK Returns Department Unit 1, 83 Ringwood Road, Poole, Dorset, BH14 0RH.

We ask that you include the original order number or invoice in the packaging when returning item(s). This will help our returns team process your request much faster.

1. Exchange Your Item

Unfortunately we are unable to offer an exchange service on unwanted items. The quickest and easiest way for you to get the item you ordered in an alternative size or colour is to simply return the unwanted item back to us for a refund. You can then go ahead and reorder the new item.

2. Amend Your Order

We understand that sometimes the wrong item, size or colour is ordered from time to time. If this happens please let us know as soon as possible, we will do everything we can to amend your order. Sometimes its just too late to amend your order and it has already been shipped, if this is the case you can still return the item back to us for a full refund, however the postage cost to return the item back to us will be down to the buyer.

3. Cancel Your Order

If you wish to cancel your order, you need to contact us as soon as possible, we will do everything we can to cancel your order before it is shipped. Sometimes its just too late to cancel your order and it has already been shipped, if this is the case you can still return the item back to us for a full refund, however the postage cost to return the item back to us will be down to the buyer.

4. General Refunds

All refunds are processed once the item has been received back into our warehouse. The whole refunds and returns procedure can take up to 14 days, however this is usually quicker depending on the time of year. The refund can only be processed back onto the the original card that the purchase was made from initially. Once the item has been refunded, you will receive an email stating that the item has been refunded and you should expect the money to appear back the card within 3-5 business days.

5. Refunds For Custom Items

Unfortunately we are unable to offer any refunds or exchanges on customised items. We can in some circumstances offer a refund or redo the customised order if the product was faulty. A custom product which has wear and tear from continued use is not covered as a faulty item. Once an order has been placed and artwork has been signed off we are unable to change or stop the production of customised items. So we recommend that this is checked before submitting your order.

6. Extended Christmas Returns Policy

We understand that during the Christmas period it can be hard to remember to return unwanted presents etc. So we have extended our returns period over the Christmas period, all orders placed AFTER the 20th November can be returned until 31 January. As stated in the refunds section, please allow up to 14 days for returns to be processed, this is only a guide and refunds usually take less time than this however this allows for busy periods. Items must be returned in their original condition with all packaging.